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REFUND POLICY

Returns & Refunds

ISSUE ZERO operates through limited, made-to-order drops. Products are produced after each drop closes and are not restocked.

Cancellations Before the Drop Closes

You may cancel your order for a full refund at any time before the applicable drop closes.

For Cash on Delivery (COD) orders, any advance payment already received will also be refunded.

To request a cancellation, contact support@issuezero.co with your order number before the drop closes.

After the Drop Closes

Production begins after the drop closes.

ALL SALES ARE FINAL AFTER THE DROP CLOSES, except for defective, damaged, incorrect, or otherwise eligible orders as described below.

We do not offer voluntary cancellations, returns, or exchanges once the drop has closed.

Returns & Size Exchanges

As ISSUE ZERO products are made to order, we do not offer voluntary returns or exchanges for:

Changes of mind or personal preferences.
Incorrect size selections made by the customer.
Fit preferences where the correct size was delivered.
Minor variations consistent with the product description and normal manufacturing tolerances.

Customers are responsible for reviewing the product description, measurements, and Size Guide before placing an order.

Defective, Damaged, or Incorrect Products

If your order arrives defective, damaged, or incorrect, please contact us as soon as possible.

Defective or nonconforming products may be returned or exchanged within 30 days of receipt.

Eligible issues include:

Manufacturing defects.
Faulty print application, including defective DTF printing.
Incorrect products, designs, or sizes.
Significant differences from advertised product specifications.
Damage occurring before or during delivery.

Normal wear and tear, damage caused by misuse, and damage resulting from failure to follow care instructions are not manufacturing defects.

Products confirmed to be defective, damaged, or incorrect will be replaced or refunded without additional cost to the customer.

If a replacement cannot be provided because the drop has closed or production is no longer available, a refund will be arranged.

Return & Exchange Shipping Fees

For confirmed defective, damaged, or incorrect products, ISSUE ZERO covers return shipping and any required replacement delivery costs.

Customers will not be charged additional shipping fees for correcting an error attributable to ISSUE ZERO.

Where another return is accepted, any applicable customer-paid return shipping costs will be communicated before collection is arranged.

Return Requests & Inspection

To request assistance, contact support@issuezero.co with your order number, an explanation of the issue, and relevant photographs where available.

ISSUE ZERO may request additional information or arrange an inspection to assess a reported problem.

Please contact us before shipping a product back so we can coordinate the return.

21-Day Production Guarantee

We aim to hand orders over to the courier approximately 2–3 weeks after the drop closes.

If your order has not been handed over to the courier within 21 calendar days after the drop closes, you may choose to:

Request a full refund of all amounts paid for the order; or
Continue waiting for your order.

Refund Processing

Approved refunds will be processed through the original payment method where available, or through another agreed refund method.

Refund processing times may vary depending on the payment provider.

Where a full refund is due, the refund will include all applicable amounts paid, without unauthorized deductions.

No Restocks

ISSUE ZERO drops are limited and are not normally restocked after closing.

If a required replacement is unavailable, an applicable refund will be provided.

These terms are governed by applicable Egyptian law, and nothing in this policy limits any consumer rights that cannot legally be excluded.

SHIPPING POLICY

Shipping Policy

ISSUE ZERO operates through limited, made-to-order drops. Products are produced after each drop closes.

Order Processing & Production

Production begins after the applicable drop closes.

Orders are expected to be handed over to the courier approximately 2–3 weeks after the drop closes.

Production time is separate from courier delivery time.

21-Day Production Guarantee

If your order has not been handed over to the courier within 21 calendar days after the drop closes, you may choose to:

Request a full refund of all amounts paid for the order; or
Continue waiting for your order.

Shipping Fees

Prepaid orders: Free shipping.

Cash on Delivery orders: EGP 100 shipping fee per order.

For COD orders, the shipping fee is included in the total order amount and is not collected as a separate additional charge upon delivery.

Cash on Delivery Payments

COD orders require a 30% advance payment within 24 hours of checkout.

The advance is calculated on the full order total, including the EGP 100 shipping fee.

The remaining 70% is collected upon delivery.

Orders are confirmed only after the advance payment has been received.

Delivery

ISSUE ZERO uses third-party courier services to deliver orders.

Delivery times after courier handover may vary depending on the destination and courier operations.

Customers are responsible for providing accurate shipping information, including a complete address and a reachable phone number.

Once an order is dispatched, available tracking information will be shared with the customer.

If you experience a delivery issue, please contact support@issuezero.co with your order number.

Failed Deliveries & Redelivery

If a delivery attempt is unsuccessful because the customer is unavailable, cannot be contacted, or provided incorrect delivery information, ISSUE ZERO may contact the customer to arrange another delivery attempt.

Additional redelivery charges may apply where the unsuccessful delivery is attributable to the customer.

Any applicable redelivery charge will be communicated before the new delivery is arranged.

A single unsuccessful delivery attempt does not automatically constitute a delivery refusal.

COD Delivery Refusals

COD orders are manufactured after confirmation and require an advance payment to cover part of the production and fulfilment commitment.

If a customer unjustifiably refuses delivery of a correctly fulfilled COD order after dispatch, ISSUE ZERO reserves the right to cancel the order and retain the full 30% advance payment as pre-agreed compensation for the associated production and fulfilment losses.

Delivery refusals will be reviewed using the courier's delivery records and available customer communications.

The advance will not be forfeited where the refusal results from a defective, damaged, or incorrect order, or a failure by ISSUE ZERO to fulfil its delivery obligations.

These conditions are further detailed in our Terms of Service.

Lost, Damaged, or Incorrect Shipments

If your order is lost in transit, arrives damaged, or contains an incorrect product, contact us as soon as possible.

ISSUE ZERO will review the issue and arrange the applicable replacement or refund.

Customers will not be charged additional shipping costs to correct an error attributable to ISSUE ZERO or the courier.

Returns & Return Shipping

For confirmed defective, damaged, or incorrect products, ISSUE ZERO covers the return shipping and any required replacement delivery.

Other eligible returns will be handled under our Returns & Refunds Policy, including applicable return-shipping arrangements.

Shipping Availability

ISSUE ZERO currently ships within Egypt only.

For shipping enquiries, contact support@issuezero.co.

These terms are governed by applicable Egyptian law, and nothing in this policy limits any consumer rights that cannot legally be excluded.

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